You can edit or cancel your order on the order confirmation page or in your order email confirmation. If you have any issues with this, contact us as soon as possible. Our fulfillment team is speedy in getting your orders shipped out, but we’ll do our best to satisfy your request in time.
Once your order ships you’ll receive an email notification that includes your order tracking information. If you don’t receive this email, please contact us at firstname.lastname@example.org with your order information so we can correct this.
Hamigos products are available in select retailers nationwide. Visit our Where to Buy page to locate a specific flavor and size at a retailer near you.
Sorry to hear that! Please send an email to email@example.com with an image of the damage and we will coordinate a refund or we’ll re-ship you replacement product free of charge.
We offer two shipping options listed below. Prices vary based on carrier pricing and your order selection.
UPS: Ground (2-5 business days depending on your location)
UPS: 2nd Day Air (2 business days)
If you have any questions about shipping, please get in touch with us at firstname.lastname@example.org
Orders are packed in branded Hamigos boxes based on your order quantity and shipped according to your chosen shipping method. We offer UPS Ground (2-5 Business Days) or UPS 2nd Day Air shipping (carrier fees apply).
If you have specific shipping carrier requests, include these in your order notes on the shopping cart page to ensure delivery of your package.
Contact us or call us at hola@hamigos. We’ll do our best to work with the carrier to resolve any issues. Please note our shipping policy below:
Our priority is to make sure you receive your package in a timely manner. This means we release all Hamigos shipments without signature requirements and cannot be held responsible for UPS or USPS errors. You can help make sure nothing goes wrong with your delivery by Checking your confirmation email to make sure there are no typos in your address details and that your unit # is included (for larger apartment buildings).
Follow your tracking link closely to monitor for errors or alerts; if your building is locked to outsiders (no lobby, mailroom, etc.), to be extra safe, we recommend calling your selected carrier with your tracking details and requesting a specific service (i.e. "leave the package on the front stoop, please").
You can choose UPS 2nd Day Air to expedite your order.Orders placed after 12 PM CST on weekends (Friday–Sunday) will ship the following Monday. If you need your order in a hurry, we suggest placing it between Sunday–Thursday to ensure express service or choose to upgrade carriers for guaranteed 2–day shipping.
You can learn all about our product and flavor on their individual product pages. If you have any other questions or thoughts, please get in touch!
Our sauces are shelf stable and do not need to be refrigerated after opening.
All Hamigos Hot Sauces have a one year shelf life and an expiration date printed directly onto the bottle. Orders placed directly on our website will have the longest shelf life as we ship our most recent batches for direct online orders.